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Waiting for Courier


Publishers of books for students, Educart, sent me a complimentary copy of their guidebook for class 12 English. I got the message on 25 July that the book has been “shipped through SWIFT.” On 1 Aug, the courier company, Swift, messaged me that my order from Educart is out for delivery and that I would receive it on that day. Ever since, I have been receiving the same message every day and the parcel is not delivered. There is no way of contacting the courier people; they have no customer care. Their rating is a pathetic one on Google reviews. Below are some examples: 


There are plenty, plenty more of this same complaint, including mine. 

Since I found no way of contacting Swift, I did some research online and discovered that their delivery partner in Kerala is Delhivery. So I complained to Delhivery via Twitter (now X). Delhivery got my complaint removed from the public domain and replied me privately: “Please be advised that the package is out for delivery.”

“That’s what I’m being told every day,” I responded.  And that was the end of the conversation. No response. No delivery. I wonder how a business of this sort still runs.

The automated messages seem to have stopped too. 


 No wonder we call it Incredible India!

Comments

  1. Yamini MacLeanAugust 9, 2023 at 10:54 PM

    Hari OM
    ...if it's any consolation, I just finally received today something that was supposed to be delivered last week. The Big A sent a message that if it didn't arrive by today, I could let them know tomorrow and they would refund. So yes, it arrived this afternoon...sigh... YAM xx

    ReplyDelete
    Replies
    1. Tomichan MatheikalAugust 10, 2023 at 6:57 AM

      My only consolation is the book is a compliment. I don't lose my money. But it won't come. That's what the reviews tell me. I wonder how they get on in business still.

      Delete
  2. peppylady (Dora)August 10, 2023 at 12:17 AM

    Never heard of them. I have never yet had issue with delivery company.
    Coffee is on, and stay safe.

    ReplyDelete
  3. magiceyeAugust 10, 2023 at 7:02 AM

    Fly by night couriers that are sprouting up like wildfire.

    ReplyDelete
  4. Lux G.August 11, 2023 at 5:10 AM

    Ugh. That is so frustrating. I hope you find a solution for this.

    ReplyDelete
    Replies
    1. Tomichan MatheikalAugust 11, 2023 at 5:13 AM

      Apparently there's no way out since this courier service refuses to be contacted.

      Delete

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