Much before the skies turned turbulent for Spicejet, I had booked my return ticket from Kerala on one of their flights. A week before the journey to Kerala I logged on to their website just to ensure that the flight was not caught in the turbulence only to be disappointed. My flight was cancelled. I tried to contact the customer care using all the numbers available and no one answered the calls. Nor did my email elicit any response. Finally I got my flight rescheduled from the Spicejet counter in Delhi airport. It was a Kochi-Pune-Delhi flight. When we reached Pune my wife and I were asked by a Spicejet staff who was checking the boarding passes of the seated passengers, “Why didn’t you de-board? Your flight ends here.” I protested and showed my ticket to Delhi. “But your boarding pass is only up to here,” and she pointed at the boarding pass. True, I had failed to notice that. The man in Kochi airport who issued us the boarding passes had made a mistake. Our chec
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