Much
before the skies turned turbulent for Spicejet, I had booked my return ticket
from Kerala on one of their flights. A
week before the journey to Kerala I logged on to their website just to ensure
that the flight was not caught in the turbulence only to be disappointed. My flight was cancelled. I tried to contact the customer care using
all the numbers available and no one answered the calls. Nor did my email elicit any response. Finally I got my flight rescheduled from the
Spicejet counter in Delhi airport. It
was a Kochi-Pune-Delhi flight.
When
we reached Pune my wife and I were asked by a Spicejet staff who was checking
the boarding passes of the seated passengers, “Why didn’t you de-board? Your flight ends here.” I protested and showed my ticket to
Delhi. “But your boarding pass is only
up to here,” and she pointed at the boarding pass. True, I had failed to notice that. The man in Kochi airport who issued us the
boarding passes had made a mistake. Our
checked-in bag was already unloaded, the staff informed me.
The
young woman in the aggressively red uniform turned out to be extremely cordial. She took our boarding passes and the ticket
and said, “Wait till I come back.” And
she was back in ten minutes with our boarding passes to Delhi. “Your bag has been put back in its place,”
she reassured us with a beaming smile.
The
New Year has begun on the right note, I told my wife as we moved back to take
out new seats in the last but one row of the plane. An obstacle and a sweet victory. The charming smile of the Spicejet staff in
the red uniform was one of the many New Year gifts.
Thankful for the small mercies..
ReplyDeleteYes. Sometimes these small mercies come as a surprise.
DeleteSmall help, bit of smile do brings happiness around
ReplyDeleteA smile can work wonders. I have seen it again and again.
Delete