Waiting for Courier
Publishers of books for students, Educart, sent me a complimentary copy of their guidebook for class 12 English. I got the message on 25 July that the book has been “shipped through SWIFT.” On 1 Aug, the courier company, Swift, messaged me that my order from Educart is out for delivery and that I would receive it on that day. Ever since, I have been receiving the same message every day and the parcel is not delivered. There is no way of contacting the courier people; they have no customer care. Their rating is a pathetic one on Google reviews. Below are some examples:
Since I found no way of contacting
Swift, I did some research online and discovered that their delivery partner in
Kerala is Delhivery. So I complained to Delhivery via Twitter (now X). Delhivery
got my complaint removed from the public domain and replied me privately:
“Please be advised that the package is out for delivery.”
“That’s what I’m being told every day,” I responded. And that was the end of the conversation. No response. No delivery. I wonder how a business of this sort still runs.
The automated messages seem to have stopped too.
No wonder we call it Incredible India!
Hari OM
ReplyDelete...if it's any consolation, I just finally received today something that was supposed to be delivered last week. The Big A sent a message that if it didn't arrive by today, I could let them know tomorrow and they would refund. So yes, it arrived this afternoon...sigh... YAM xx
My only consolation is the book is a compliment. I don't lose my money. But it won't come. That's what the reviews tell me. I wonder how they get on in business still.
DeleteNever heard of them. I have never yet had issue with delivery company.
ReplyDeleteCoffee is on, and stay safe.
They're Indian companies, Dora.
DeleteFly by night couriers that are sprouting up like wildfire.
ReplyDeleteI guess.
DeleteUgh. That is so frustrating. I hope you find a solution for this.
ReplyDeleteApparently there's no way out since this courier service refuses to be contacted.
Delete